RETURNS: LOCKDOWN 3.0 INFORMATION.

- For packages subject to delivery to STORES: return times are extended.
- For parcels at home or at a relay point: nothing changes (see conditions below).

OTHER QUESTIONS ?
We are at your disposal by FB or INSTA private messages, email (contact@gwnio.com) or telephone (04 / 370.22.01): Tuesdays and Thursdays.

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FOR BELGIUM

RETURN CONDITIONS


Items must be returned:

- In their packaging in perfect condition
- Not worn
With original labels
Within 15 DAYS of receipt of the package

If any of these conditions is not met, Gwnïo reserves the right to refuse the return.

Warning ! Returns / refunds are not possible for the following categories of items: earrings, tights, socks or gift vouchers.


HOW TO MAKE A RETURN?


FOR PARCELS SENT TO STORE:

All you need to do is return the item (s) to one of our stores (Liège, Visé, Verviers, Neupré)in its original bag with the invoice inside.

FOR POSTAL PARCELS:

> Close the box with the item (s) to be returned and the invoice.
> Stick the return label on the parcel (the label is inside the parcel automatically) and close it properly with adhesive so that it does not open during the return.
> Drop off your package at the nearest post point / post office


REFUNDS’ DEADLINES

The refund’s deadlines are 15 days * from the date of package’s receipt in our warehouse. When you receive the email to notify you of the refund of your order: it takes 2 to 3 days for the refund to be visible on the means of payment used during the purchase.

PLEASE NOTE: this is not possible to get a refund using a payment method other than the one used when you ordered.

* The reimbursement periods mentioned are indicative and may vary depending on the period of the year (for example: holiday period, end-of-year celebrations, etc.)


DO I HAVE TO PAY THE RETURN ?

Returns are at our expense.
The shipping costs amount to 6.04 €.


TRADES

For parcels sent by post: it is not possible to make an exchange. If you want the same item in a different size: you will need to order the item in the desired size later.

For parcels sent to the store: exchange is possible provided that the exchange is made for the same item (at the same price) but in a different size or color. Subject to in-store availability.

OTHER QUESTIONS?

Please do not hesitate to contact us at CONTACT@GWNIO.COM
or by phone at (+32) 04.370.22.01 (Monday to Friday 9 a.m. to 5 p.m.).


RETURNS FOR THE REST OF EUROPE (EXCLUDING BELGIUM)

RETURN CONDITIONS

Items must be returned:
- In their packaging in perfect condition
- Not worn
- With original labels
- With the invoice
- Within 15 DAYS of receipt of the package (the postmark being taken as proof)

Please close the package carefully with adhesive tape so that it does not open during the return.

If any of these conditions is not met, Gwnïo reserves the right to refuse the return.

Warning ! Returns / refunds are not possible for the following categories of items: earrings, tights, socks or gift certificates.

HOW TO MAKE A RETURN?

The shipping costs for returns are the responsibility of the customer for orders outside Belgium. We don’t send any prepaid label for returns outside of Belgium.

You can return your order to the following address:

GWNIO
RUE DES SEMAILLES, 25
4400 FLEMALLE


REIMBURSEMENT DEADLINES

The reimbursement periods are 15 days * from the date of receipt of the package in our warehouse. When you receive the email to notify you of the refund of your order (credit note): it takes 2 to 3 days for the refund to be visible on the payment method used during the purchase.

Note: it’s not possible to get a refund using a payment method other than the one used when ordering.

* The reimbursement periods mentioned are indicative and may vary depending on the period of the year (for example: holiday period, end-of-year celebrations, etc.)

TRADES

For parcels sent by post outside Belgium: it is not possible to make an exchange. If you want the same item in a different size: you will need to order the item in an other size later.

OTHER QUESTIONS?

Please do not hesitate to contact us at CONTACT@GWNIO.COM
or by phone at (+32) 04.370.22.01 (Monday to Friday 9 a.m. to 5 p.m.).